Talamasca Gothic Shop
~ SALES | Until August 31st | SALES | Until August 31st | SALES | Until August 31st | SALES ~
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Gothic Outlet by Talamasca

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Conditions of Use

SERVICE PROVIDER

The service is provided by Talamasca SCP (continues as Talamasca)
Service provider information:
  • VAT nr: ES-J64328511
  • Address: Violant d'Hongria, 73 - 08028 Barcelona, Spain
  • Telephone/Fax: +34 93 339 27 77
  • Web addresses:
    • www.talamasca.info
    • www.talamascagothicshop.com
    • www.talamasca-gothic-shop.com
    • www.tiendagotica.net

CONTACT

Contact form
E-mail: orders@talamascagothicshop.com (E-mails are answered as soon as possible)
Store: Out of order - Refurbishing
Telephone/Fax: +34 93 339 27 77 - please leave your message in the voicemail: Name, order number, contact e-mail, your question.

CONDITIONS OF USE

Orders will be made on the web (You can order without account)
Orders are processed once the payment is confirmed.
Not paid orders will be cancelled in 3 days.
No cancelation is allowed after 7 days from payment. Any cancellation cost will be charged to the customer.
Order status:
  • Pendent: Order has been received. Expecting payment.
  • Process: Order is paid.
  • Completing: Waiting non stocked items.
  • Ready to send: The rodeos is complete and ready to be sent.
  • Sent: The order has been sent.
  • Cancelled: The order has been cancelled.
The size chart is for guidance purposes only. Talamasca sends the size ordered by the customer.
Prices on sale period are not applied out from these periods.
Orders on sale period are payables still 3 days after.
Talamasca is not responsible for prices provided by search or comparison engines.
Prices include VAT in the territories inside the European Union which are subject to VAT. Price are taxes excluded outside these territories.
Talamasca is not responsible for taxes charged on destination territories.
Talamasca is not responsible of orders made by a group, but with the customer who made the order.
Making the order the user accepts the condition of use.

CATALOGUE

We sell only original items from the manufacturers .
Images showed in the site are property from the manufacturers and they are used with permission.
Items description are provided by manufacturers and may have mistakes (size, fabrics, colours...)
Branded items are official and/or licensed to manufacturers.
Changed prices don't affect existing orders.
Items can be out of stock in our warehouse ore in the store. User knows that when ordering.

PAYMENT OPTIONS

Payment options allowed:
  • PayPal. With the Safe Payment Gateway provided by PayPal
  • Bank Transfer: Make a transfer to the following bank account:
    • La Caixa: 2100 1078 50 0200125044
    • IBAN: ES3921001078500200125044
    • BIC: CAIXESBBXXX
Indicate your name and order on payment.
No cash on delivery allowed.
Payment can be done in any currency used in the web . (Euros, US Dollar, UK Pound)
Bank transfer comissions must be paid by the customer. Any comission charged in the Talamasca side will be discounted from the payment.

SHIPPING

Orders with a destination in Spain or Andorra are charged with 8€ shipping costs. Order over 199€ have no shipping cost in Spain or Andorra.
Shipping costs for the rest of territories are 25€. Orders over 299€ have no shipping costs.
Shipping is made by spanish postage service Correos (www.correos.es) or by Nacex (www.nacex.es) at Talamasca disposition. Orders are sent in 6 weeks maximum from payment.
Most orders are sent in time, but, sometimes, any delay may occur. Delayed shipping is notified in the order status page.
Talamasca will notify the customer about items in the order becoming unavailable or discontinued. The customer would choose to wait, change or cancel the item (Extra shipping may cause an extra fee in international orders).
If you've received a shipping confirmation, perhaps the mailman has not find the address, or anyone in the delivery address, or an incident has happen. Contact us o Correos (www.correos.es)
Of you receive a defective or broken item send us a photo immediately. Talamasca will send a new one as soon as possible.
Orders not delivered by mistakes in the shipping address given by customer o not picked from the postage office will bring a new shipping costs fee to the customer. The order wouldn't be cancelleled at this time as the cancellation period expires throughout the freight.

PICK UP IN THE SHOWROOM

An appointment must be schedule before coming to the showroom. Customers must identify themselves (ID Card, passport) to pick up the orders in the showroom.
Customers must send an e-mail in case they want a third person to pick up the order. The e-mail must be send to orders@talamascagothicshop.com including:
  1. Order number.
  2. Complete name from the person who will pick the order.
  3. ID type (ID Card, passport).
  4. ID identifier number or code.
The e-mail must be sent from the e-mail account used to do the order.

CHANGES AND RETURNS

Items can be changed or returned in 7 days from delivery date. Shipping costs may be paid by customer except if there is a mistake from Talamasca. Cash on delivery shipping is not allowed for returns or changes. Talamasca will pay the shooing costs in case of mistake if customer send it with its official postage service. Parcels must be certified.
Items that are defectives must be reported to Talamasca in the 48 hours afters the item is received.
No cancelation is allowed after 7 days from payment.
When a customer cancels an order Talamasca wilier refund payment in a 30 days period as la indicates. Refund will be made with the same payment option (Except PayPal over 60 days refunding. International transfer rates will be paid by customer.
Make-up items can not be returned.
Returns without the original packaging will not be accepted.

DATA PROTECTION

As Personal Data Protection Organic Law 15/1999 establish, we inform to our customers ha all data given by users will be stored in an automated file.
The file is registered in the Data Protection Spanish Agency (www.agpd.es)
Talamasca uses can use their rights to access, modify, cancel and object, informing to: talamasca@talamasca.info
Talamasca send newsletter to the subscribed users. If you receive them by mistake contac us at: orders@talamascagothicshop.com

LEGAL NOTICE

The service is subject to the spanish laws:
  • LEY ORGÁNICA 15/1999 de 13 de Diciembre de protección de datos de carácter personal.
  • LEY 34/2002 de 11 de Julio de servicios de la sociedad de la información y comercio electrónico.
  • LEY 47/2002 de 19 de Diciembre de ordenación del comercio minorista.
  • REAL DECRETO 103/2008 de 1 de Febrero por el que se regulan determinados aspectos de la venta a distancia.
Talamasca and its logo are trademarks. ©Talamasca SCP. Registered in Oficina Española de Patentes y Marcas. Expediente número: 0283520/7 (www.oepm.es)
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Privacy Notice |  Conditions of Use |  Shipping & Returns |  Contact Us

Copyright © 2014 Talamasca SCP
Service offered by Talamasca SCP - VAT nr: ESJ64328511
Violant d'Hongria, 73 local 3 (Warehouse)- 08028 Barcelona, Spain
Contact Phone: (+34)933392777 - Contact E-mail: orders@talamascagothicshop.com
Your IP Address is 54.166.83.154